Privacy Policy — Venturella

1. Information We Collect

a. Information You Provide

• Name, email, phone number
• Profile details (bio, preferences, skills, interests)
• Payment information (processed via third parties)
• Listings created by service providers
• Reviews, photos, messages, support requests

b. Automatically Collected Information

• Device type, browser, IP address
• Location (if enabled)
• App usage data and analytics
• Cookies and tracking technologies

c. Third-Party Data

We may receive data from:

• Accommodation OTAs (Booking.com, Airbnb, etc.)
• Payment providers (Stripe, PayPal)
• Email services (Mailchimp, Brevo)
• Sustainability APIs
• Analytics tools (Google Analytics)

2. How We Use Your Data

We use your information to:

• Provide and improve the Platform
• Process bookings, payments, credits, and eco-credits
• Personalize recommendations
• Enable communication between users and providers
• Send booking confirmations, updates, and support messages
• Prevent fraud and enhance security
• Comply with legal requirements

We do not sell personal data. As an Irish company, Venturella complies fully with GDPR and follows the highest standards of data protection. Your information is used only to provide the services you choose and is shared solely with essential partners, such as booking or payment providers, when required to complete your request.

3. Legal Basis (GDPR)

If you are in the EU/EEA, processing is based on:

• Contract performance (providing services)
• Legitimate interest (security, analytics, improvement)
• Consent (marketing emails, cookies)
• Legal obligation (tax, fraud prevention)

4. Sharing Your Information

We may share data with:

• Service providers you book with
• Trusted partners (OTAs, transport, coworking)
• Payment processors
• Analytics and cloud hosting providers
• Sustainability/eco-credit partners
• Legal authorities where required

We do not share data unnecessarily.

5. International Data Transfers

Your data may be transferred to countries outside your residence for hosting or processing. We use secure solutions that follow GDPR-compliant safeguards.

6. Cookies & Tracking

We use cookies for:

• Authentication
• Analytics
• Personalization
• Advertising (optional)

You can control cookies in your browser settings.

7. Data Retention

We retain data only as long as necessary for:

• Account operation
• Legal requirements
• Fraud prevention
• Platform improvements

You may request deletion at any time.

8. Security

We apply encryption, secure hosting, restricted access, and routine security assessments to safeguard your personal data in line with GDPR standards. Despite these protections, complete security can never be fully guaranteed in any online environment.

9. Your Rights (GDPR / Global Rights)

You may request:

• Access to your data
• Correction of inaccurate data
• Account deletion
• Data portability
• Restriction of processing
• Opt-out of marketing
• Withdrawal of consent

Contact: privacy@venturella.com

10. Children

The Platform is not intended for users under 18. We do not knowingly collect children’s data.

11. Updates to This Policy

We may update this Privacy Policy occasionally. Continued use of the Platform constitutes acceptance.

12. Contact